FAQs
Frequently Asked Questions
Review our policies before placing an order.
Orders typically take 3-5 business days to process. Orders placed during major sales, holidays, or promotions may take up to 7 business days to process.
No, no changes can be made once an order is submitted. This includes changes to the address, shipping method, or the items purchased.
No, we do not recommend scheduling an appointment before receiving and reviewing your order. Hair By Natalie B. is not responsible for cancellation fees assessed by your stylist or salon.
Hair By Natalie B. is not responsible for any alterations made to products after purchase. This includes installations, coloring, cutting, or any modifications.
No refunds or exchanges. All sales are final with no exceptions.
Orders ship within 1-2 business days after processing is complete. Orders will arrive via USPS, and tracking will be provided via email. We currently ship within the U.S. only.
We accept major credit cards and electronic payments. All transactions are secured, and credit card fraud will be prosecuted to the fullest extent of the law.